HealPros Care Access Pros (CAPs) have completed nearly 380,000 in-home visits since 2017. Our CAPs are specially-trained, non-licensed professionals that travel wherever they are needed – with less than 5% turnover.

Our internal and external Engagement Specialists make over 4 million calls to members each year, are based the US, and active in all time zones.

We also work with a vast network of clinical providers and labs all across the country, so we can help members get the care they need no matter where they are.

All our specialized training is housed within HealPros University.

Care Access Pros must attend a fully immersive multi-day education session at our headquarters in Atlanta and pass a final evaluation prior to being deployed to members’ homes or communities.

Engagement Specialists are trained with scripts and on-going call audits to ensure their interactions with members reflect our commitment to excellence.

Thanks to our focus on building trust, members often feel comfortable telling our CAPs a lot of additional information about problems they are facing. We document everything we find and share it with all appropriate parties.

HealPros’ CAPs are also trained to recognize life-threatening situations and have acted to save members’ lives many times.

HealPros has maintained HITRUST Certification since 2016. This vigorous program verifies our compliance with data security standards and our ability to manage sensitive data.

HealPros completes several Compliance Audits each year, and received an overall score of 99% on our latest audit. We take our compliance program seriously and have removed people from our workforce who refused to complete compliance training.